FAQ
MITS Withdrawal Button Pro
In this FAQ category, you will find frequently asked questions and answers about MITS Withdrawal Button Pro. Topics include typical functions, requirements, setup, compatibility and practical uses in modified eCommerce Shopsoftware.
Frequently Asked Questions and Answers:
Professional online withdrawal process for modified eCommerce Shopsoftware
MITS Withdrawal Button Pro adds a modern, customer-friendly and practical digital withdrawal solution to your modified eCommerce shop. Instead of disorganised individual enquiries, PDF forms or general contact forms, your customers get a clear process integrated directly into the shop.
The module combines a convenient frontend solution with structured processing in the admin area, including order matching, partial withdrawal, confirmation of receipt, status management, logging, template integration and an optional floating withdrawal button.
This turns a simple form into a complete digital workflow for electronic withdrawal and an electronic withdrawal form in modified eCommerce Shopsoftware.
Yes. MITS Withdrawal Button Pro is designed to process withdrawals for both customer accounts and guest orders. Automatic matching uses the available order data.
Yes. The module can accept withdrawals even when automatic order matching is not possible. Such cases are saved and flagged accordingly in the admin area so they can be reviewed manually.
The withdrawal is not blocked unnecessarily. Instead, the case is saved and flagged in the admin area for manual review. This ensures that withdrawals with incomplete or differing information are not lost.
Yes. If partial withdrawal is enabled in the module, customers can withdraw from purchases of individual products as well as entire orders. For automatically recognised orders, the affected items can be selected individually.
Yes. If partial withdrawals are enabled in the module, they can also be recorded without automatic order matching. In this case, the customer describes the affected products directly in the form so that the case can be reviewed internally with sufficient clarity.
The email address is always required. Other fields, such as order number, first name, surname or a message, can be flexibly configured in the module as additional required fields.
Yes. If a withdrawal could not initially be recognised automatically, the correct order can later be assigned manually in the admin area using orders_id. This allows initially unclear cases to be followed up properly.
Yes. If the corresponding invoice number is available in the shop, the module can match a withdrawal using either the order number or the invoice number. This makes recognition considerably more flexible in everyday use.
Yes. The module includes its own status administration. Withdrawal statuses can be managed, sorted and expanded, with custom names for each language as well as individual email subject lines and message texts.
Yes. The module includes default templates that are ready to use immediately. If required, these files can also be overridden with your own template customisations in the active shop template.
No. Email confirmation is implemented as an optional additional function. The withdrawal itself is saved immediately and is not blocked. Code confirmation only provides additional verification of the supplied email address.
Yes. After submitting a withdrawal, the customer automatically receives a confirmation of receipt by email. This immediately confirms receipt of the electronically submitted withdrawal and makes the process more transparent for the customer.
Yes. MITS Withdrawal Button Pro is designed for multilingual shop environments. In particular, status names and status-dependent email texts can be maintained in multiple languages.
Yes. Features such as automatic confirmation of receipt, status management, internal notes, logging, manual review flags and CSV export make the module suitable for both simple form use and professionally organised service workflows.
Yes. All received withdrawals are displayed in a separate management interface in the admin area. There you can search, filter, open, comment on and process cases further.
Yes. Additional email address confirmation using a code can be enabled as an option. After submission, the customer receives a confirmation code by email and can use it to verify their address afterwards.
MITS Withdrawal Button Pro is assigned to the Legal category, among others. This makes the extension particularly suitable for legally compliant workflows, transparent communication and properly documented processes in everyday shop operations. Its listed areas of use are Backend, Data Protection, Frontend, Legal, Security and Usability.
The module is intended for modified eCommerce Shopsoftware versions 2.0.7.0 to 3.3.0. No core changes are required for installation. Template changes are optional but recommended for full functionality.